Q: What types of payment do you accept?
A: E-transfer (vdaramassage@gmail.com), Debit are preferred. Visa and Mastercard also accepted

Q: Do you bill insurance companies?

A: Yes, but there are things you need to know.
*The primary plan ALWAYS has to be billed first. I cannot bill two plans for one appointment unless they are both Blue Cross. 
*I do not know your plan details. I cannot know when you will max out your coverage, or if you require a Rx prior to your initial appointment.
Please always be prepared to pay for your appointment should there be any issues with your plan.

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Q: What companies do you bill?
A: *Blue Cross
*Canada Life (previously named/ included: Great West Life)
*Sun Life
All other plans I will issue you a receipt to be submitted by you.

Q: Do you require a Rx for my insurance?
A: That is dependent on your plan. Again I don't personally I know the ins and outs of your plan,

Q: Can you bill my insurance for my late/missed appointment fee?
A:  Absolutely not. This is insurance fraud.

Q: When can a fee be charged to me if I cancel?
A: If you cancel between the 24-2 hour mark of your appointment there will be a Late Cancellation fee of 50% of the appointment cost. After the 2 hour mark there will be a fee of 100% of the appointment cost.

Q: Why do you charge a fee if I need to reschedule?
A: Because being self employed if I am not working my bills aren't getting paid, to be blunt. I made an appointment for you and booked others around it. Its not always possible for me to fill your spot last minute.

Q: I can’t cancel my appointment online, why is that?
A: If the time is under the 24 hours mark, you will need to call 204.981.6558 to leave a message or speak with me regarding your cancellation. Notifications are sent 36 hours (email) in advance and again 2 hours (text) in advance, so you have time to make changes if you require them.

Q: If I have an outstanding fee can I still book another appointment?
A: No. All previous invoices must be cleared before rebooking.

Q: If my insurance won’t go through and I cannot pay for my appointment can I cancel last minute?
A: No.  This will fall under the Late Cancellation Policy.

Q: Do I need to cancel if I am sick?
A: If you have other medical issues that mimic minor cold symptoms and you are otherwise feeling fine, you may attend while Wearing A Mask. If you personally have any of the symptoms below and are have already received your text confirmation please contact me.
* Fever
* Chills
* New onset cough, swollen throat or worsening chronic cough
* 24 hrs of nausea, vomiting or diarrhea
* Difficulty breathing /shortness of breath
* Unexplained fatigue, headache, or muscle ache
* Pink eye

Q: I have a family member at home who’s ill, do I need to cancel?
A: If you have been in contact with anyone who was sick within 48 hours of your appointment, you may still come provided that you are symptom free. Be prepared you may be asked to wear a mask.

Q: Do I have to pay a fee if I am cancelling regarding illness?
A: I understand that each situation is different and can allow for some leniency, but please always try and keep the Cancellation Policy in mind. 

Q: Do you do Deep Tissue?
A: Yes, but that has a different meaning to everyone. This will be a conversation that we will have at the time of your appointment. And, please remember that throughout your massage you can tell me if the pressures are too much or too little. 

Q: I have sensitive skin/allergies, what kind of lotion/oil do you use?
A: Bio Origin Experience Fractioned Coconut Oil. A favorite among Massage Therapists and body workers, this oil is safe for most skin types.